Shipping policy

Shipping Policy

International Shipping Verde Chāli ships worldwide. However, please note that international shipping may be restricted or prohibited in certain countries and regions.

Shipping Rates Shipping is free.

Estimated Delivery Time

  • US Delivery: As little as 5 days

  • International Delivery: 5 days on average (95% delivered within 7 days)

Note: The delivery times listed above are estimates only and are not guaranteed. Delays caused by local public holidays, force majeure events, or incorrect details provided by the customer (such as erroneous addresses or phone numbers) are excluded.

Tracking Number All orders include a tracking number so you can monitor your shipment's status.

Incorrect Delivery Address or Phone Number Entering an incorrect address or phone number may result in failed delivery. If your order has not yet shipped, please update your details via the "Update Shipping Address" option on your Order Details page. Address changes cannot be made after the order has been dispatched. Any shipping cost differences incurred will be the customer's responsibility.

Phone Number Verification for International Orders For international shipments, a phone number verification email will be sent prior to dispatch. If confirmation is not received within 90 days from the purchase date, the item will be discarded, and no refunds or re-shipments will be provided.

If Your Package Does Not Arrive If your package has not arrived after 20 days or more, please contact us through our website with the following information:

  • Correct contact phone number and address

  • Preferred date and time window for re-delivery

Please note that we cannot be held liable for delays caused by factors beyond our control, such as flight cancellations, national holidays, or postal strikes.

Lost or Damaged Packages

  • Damaged Items: Please send photo proof of the damage within 7 days of receipt.

  • Lost Items: If the carrier confirms the package is lost, we will promptly arrange a replacement shipment.

Status Shows "Delivered" but Not Received If the carrier marks your package as "Delivered," we are unable to process a replacement or refund. Please contact the carrier directly to locate your package. If the issue remains unresolved, a new order will need to be placed.

Packages Returned to Sender If a package is returned due to an incomplete address, failure to clear customs, or refusal of delivery, we will notify you once it arrives back at our facility. If you wish to have the item re-sent, please provide a correct shipping address. Additional shipping fees will apply.