Refund policy

Return & Refund Request Timeframe Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to the following, claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution:

  • Misprinted items

  • Damaged products

  • Defective items

  • Lost packages

Return Process Once your request has been reviewed and approved, our customer service team will provide the correct return address and instructions. Please note:

  • Returns sent without prior approval may not be accepted.

  • Verde Chāli does not accept unauthorized returns.

  • We aim to review and process requests within 7 business days.

Conditions for Returned Items Unless the item is defective or incorrectly shipped, returned items must meet the following conditions:

  • Unused

  • Unworn

  • Unwashed

  • In original condition

Items in the following conditions will not be accepted:

  • Worn items

  • Stained items

  • Items damaged due to misuse

  • Items altered or modified after delivery

Note: Customers are responsible for return shipping costs. Freight-To-Collect (FTC) / cash-on-delivery return services are not accepted.

Refunds If your refund request is approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds will be processed in the original purchase currency.

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:

  • Tights, underwear, pajamas, swimsuits, socks, and masks (for hygiene reasons)

  • Sample items

  • Deliberately damaged items

  • Items returned beyond the 180-day return window

  • Items no longer wanted due to customer preference

  • Orders delayed due to incorrect information provided by the customer (such as incorrect shipping address or phone number) or customer-requested order modifications

Order Cancellation Policy Orders may only be canceled and fully refunded while they remain in the “In Review” status. If you wish to cancel your order, please contact Verde Chāli as soon as possible.

Lost Packages For packages confirmed as lost in transit, claims should be submitted within 7 days after the estimated delivery date. Our support team will work with the logistics provider to investigate and provide a resolution.